Privacy Policy
Last updated: July 12, 2026
At BuyerWatch, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
When you use BuyerWatch, we collect standard information necessary to provide and optimize the services:
- Account Information: Your name, email address, password, and profile preferences when you register.
- Connected Platforms: Authenticated account details (such as Reddit OAuth credentials or Bluesky handles) when you connect your accounts to enable drafting and posting. We store encrypted refresh tokens securely.
- Configuration Data: Keywords, targeted subreddits, tone of voice guidelines, and business descriptions you save in your profile settings.
2. How We Use and Process Your Data
We process data solely to deliver social monitoring, scoring, and drafting capabilities:
- Social Listening: We monitor public posts and comments matching your specified keywords.
- AI Processing: Matching posts are analyzed by the AI providers configured for the service. We do not use your customer data, profiles, or private templates to train our own general-purpose public model.
- Gated Posting Flow: Manual review is the default. Paid accounts may explicitly enable confidence-gated auto-send after completing the required trust-building reviews, and may disable it at any time.
3. Payment Processing
When paid plans are enabled, payments, billing details, and subscription management are processed by our merchant provider, Dodo Payments. BuyerWatch does not collect or store full card numbers.
4. Data Retention and Security
We retain your account details, keywords, and draft logs only as long as your account is active. You may disconnect connected platforms or request account deletion at any time. We protect credentials and tokens with AES-256 database encryption and industry-standard security practices.
5. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at support@buyerwatch.co.